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Frequently Asked Questions
Gas and Electricity
Yes, all residents are required to have a current renter's insurance policy.
| We offer a variety of lease terms and sometimes offer discounts for longer terms. While rent cannot be paid for a year in advance, you can set up automatic monthly payments on our resident portal. Please contact our leasing office for current offers. |
| No, tours are completely free. Please contact our leasing office to schedule a tour. |
Yes, we have a resident referral program. Please ask us for our current referral program details.
Yes, we have a resident referral program. Please ask us for our current referral program details.
Yes, we have a resident referral program. Please ask us for our current referral program details.
| Rent is due on the 1st of the month, every month. We offer recurring online payments that you can set up on the online portal by bank account which is free or a credit card which ould incur a fee as well as one-time payments so you can have the freedom to pay however you would like month to month. |
| You can easily apply online through the property website. The system will create an online account for you, so once you become a resident, you will already have access to online payments and maintenance service requests. If you prefer a hard copy application, that is fine too! Please contact the Leasing Office to obtain a PDF of the application and Rental Criteria form or visit us in person. We will need a signed Rental Criteria form, completed application, copy of your photo ID, and proof of income. Next you will be contacted by Two Dots, a company we partner with who will verify your paystubs and identity. Upon approval, we collect a First Month’s Rent Deposit, which is applied to your first month’s rent. Applicants using a housing voucher follow a separate process and are not required to pay this deposit. |
| Application approval times can vary, but generally, you can expect a response within 48 to 72 hours after submitting all required documents. Delays may occur if additional information is needed. |
| Rent can be paid online through the resident portal with manual or automatic payments. |
| We perform a credit check through a rental risk assessment system, criminal background check as well as a sex offender check. All must meet our passing standards for approval. |
| After approval, we ask for all move-in costs to be paid within 72 hours in certified funds (bank check or money order). This cost will include your prorated first month's rent (you can move in any day of the month!), a key and lock fee, and prorated extra fees (storage and/or pet) if applicable. |
| Subletting is not allowed per our lease agreement. |
| Monthly fees apart from rent would occur for trash service, or pets. |
| Fitness center with cardio, strength equipment, and yoga studio with echelon smart fitness mirror, Resident lounge with kitchen, fireplace, and coffee statio, Coworking / business lounge with WiFi, Social and lounge spaces for residents, Trash valet service |
| In unit-washer/dryer |
| Stainless steel appliance package, refrigerator, dishwasher, range/oven, in-unit washer dryer, microwave |
| Packages are not held at the leasing office. Deliveries are placed in the designated package room for resident pickup. |
| The fitness center includes cardio machines, free weights, and a dedicated yoga studio. |
| Yes, please contact our leasing office for information on a company we have partnered with in the past. |
| Yes, lease terms may vary, with a minimum of 3 months. Please visit our floor plans page or contact the property for details. |
| We ask residents to respect quiet hours from 10 PM to 7 AM. There are no additional fees for using any of our amenity spaces. |
| There is a determination that is made if your score is just between decline and approval standards. This is called “approved with conditions”. If this is the case, you will be notified of next steps by the Leasing Office. If your score is below this mark, your application is declined. |
| If you’re driving, you can access us easily from I-95. If you’re taking the train, we’re just steps from the station. |
| The nearest cross streets are Promenade Street and West Park Street |
| The nearest cross streets are Promenade Street and West Park Street |
| All of the amenities and services are included in your rent. Parking, trash services and pets, if applicable, are an extra monthly charge. |
| Yes, we’re directly next to the Providence Amtrak and commuter rail station, and there are multiple RIPTA bus routes within walking distance. |
| We’re located in downtown Providence, just steps from Providence Place Mall, the riverwalk at Waterplace Park, and a short walk to restaurants, shopping, and entertainment. WaterFire Providence also takes place right nearby during the season. |
| The nearest dog park is located directly behind the building, making it quick and convenient for residents to access. |
| Yes, there are bike-friendly paths nearby, including access to scenic routes along the river and connections to Providence’s broader bike trail network. |
| Residents typically shop at Providence Place Mall, which is just a short walk away, along with nearby grocery options like Whole Foods and Trader Joe’s. There are also smaller local shops and markets throughout downtown. |
| Blue State Coffee is one of the closest options, just a short walk from the community in downtown Providence. |
| We’re located in the heart of downtown Providence, just steps from Providence Place, the riverwalk at Waterplace Park, and a short walk to dining, shopping, and entertainment. We’re also right next to the train station with easy access to major highways, making it a very convenient and walkable location. |
| Our professional cleaning and maintenance team will ensure your apartment is in top condition, with all appliances checked and working, fresh paint, and a thorough cleaning. |
| You can submit a maintenance request through our resident portal or contact our leasing office directly. We aim to address all requests within 48 hours and we will keep you informed if this will take longer than that. |
| You can submit a maintenance request through our resident portal or contact our leasing office directly. We aim to address all requests within 48 hours and we will keep you informed if this will take longer than that. |
| Maintenance requests are prioritized based on urgency. We aim to address all requests within 48 hours. |
| If you're locked out during office hours, stop by the leasing office. After hours, call our emergency maintenance line. |
| Yes, we encourage you to make your apartment your own. Mounting items on the wall is allowed. However, we ask that you avoid making any permanent alterations or damage. |
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| Yes, maintenance is on site from 8:00am until 4:30pm Monday through Friday and we have 24 hour emergency on call maintenance as well. |
| We are cat and dog friendly! |
| Gas and Electricity is separate and is based on usage. |
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Our team is always ready to answer your questions.
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